Help center

Frequently Asked Questions

Here are some answers to frequently asked questions about our brand and products.

Have other questions? Contact us here

Orders & Production

  • Yes, all of our pieces are made to order. Because production varies by style, shipping times may differ from item to item. Availability of your item is displayed on the
    item’s product page.



  • Your product page will show the ready to ship date. Once your order ships, you'll receive tracking via email.

  • Once an item is in production changes or cancelations are not possible.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

  • Yes. Items ship via next-day, standard overnight service once manufacturing is complete and your piece has passed our quality assurance inspection. Orders always come with fully insured shipping and require signature upon delivery.

  • Yes. When your order ships, you'll get a shipping confirmation email with tracking.

  • We do not ship internationally automatically through our site.

    We can ship internationally, and customers are responsible for duties/taxes assessed by their country.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

    Contact us for your specific needs.

Returns & Exchanges

  • Returns are accepted within 21 days of delivery (the day the package is confirmed delivered). Items must in unworn and original condition and include all original packaging and documentation, including the laboratory grading report/certificate, if applicable.

  • Custom, one of a kind pieces are final sale.

  • Email us within 21 days of delivery with your order number, delivery date, and reason for return. We’ll reply with next steps and timing. If more than 21 days have passed since delivery, we’re unable to offer a refund, credit, or exchange.

  • The cost to ship the return is handled by the customer.

Payments, Tax & Privacy

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

  • Sales tax is collected where required by law.

  • We ship in secure packaging and do not display jewelry details on the exterior of the box.

  • We ship via major carriers, and local courier partners.

Custom Work

  • Yes. We offer custom design by. Tell us what you're looking for, and we'll guide you through the design process.

Care, Sizing & Warranty

  • Store pieces separately, avoid chemicals (perfume, chlorine, cleaning products), and remove jewelry before heavy activity. Clean gently with a soft cloth and mild soap/water when appropriate.

  • We recommend using a ring sizer. If you're between sizes, we can help you choose the best fit.

  • We stand behind our craftsmanship. Our warranty covers manufacturing defects. It does not cover normal wear, accidental damage, or loss.

Materials & Stones

  • Yes. We offer both natural and lab-grown options depending on the piece. Product pages clearly state what you're viewing.

  • We primarily offer precious metals such as 14K gold (and other metals where specified). Each product page lists the exact metal and finish.

  • Yes—photos reflect the design. Natural stones can vary slightly in tone and character, which is part of what makes each piece unique.