Limited Lifetime Warranty
Our manufacturing warranty covers authentic craftsmanship and quality issues, including:

• Items arriving damaged: Visible damage or defects upon delivery will be repaired or replaced at no cost.
• Defective clasps or closures: Clasps, hinges, or closures that fail due to a manufacturing issue.
• Loose or misaligned stones on arrival: Stones that are loose, unevenly set, or misaligned when delivered.

What’s Not Covered

• Wear & tear: Scratches, daily marks, accidents, loss/theft, improper care.
• Metal changes: Discoloration from chemicals, heat, pools/hot tubs, perfumes/lotions.
• Natural metal wear: Prongs/components thinning over time; loosening isn’t a defect.
• Clasps: Loosening or breakage from wear or force.
• Shape change: Bending/warping from pressure or impact (especially open styles).
• Chains: Snagging, stretching, pulling, or breakage of delicate chains.
• Stones: Lost, chipped, or damaged diamonds/gemstones.
• Stone loss: From impact, mishandling, or external damage.
• Third-party work: Any outside repair, resizing, or service voids warranty.

How to request service: Email us with a brief note and a photo. We’ll reply with next steps and timing.